Pet Owners

Filling a Pet Prescription


Tell Your Veterinarian About Us

If you feel that a custom-compounded prescription could help your pet, please tell your veterinarian about us.

We can dispense a new prescription if we receive it in any of three ways:

  • Your veterinarian can phone it to us.
  • Your veterinarian can fax it to us.
  • Your veterinarian can give it to you to either mail or bring in to us.

We’ll Call You When We Receive the Rx

When we receive your pet’s prescription, we’ll contact you before we fill it. Because all prescriptions are custom-made, we need to confirm a few things:

  • Flavor choice
  • Dosage form
  • Shipping address or pick-up time
  • Method of payment

When and Where to Get Your Prescription

When we receive orders before noon and are able to contact you, we can usually fill them the same day.

You can pick up your prescription here at PetScripts, or we can ship it to you. Click here to see shipping options.

Pharmacy Hours: M–F, 9am–5pm, Saturday 9AM to 1PM


Refilling a Pet Prescription

If your veterinarian authorized refills with the original prescription, you can order them by phone or online anytime. Click here to order online now.

Please order medicines that require refrigeration before noon Thursday, to ensure that they can be shipped before the post office breaks for the weekend.

Order By Phone

When calling before or after business hours, just use our self-serve phone system (be sure to have your prescription number handy).

Local: 207-846-1375

Toll Free: 800-398-0026

Pharmacy Hours: M–F, 9am–5pm, Saturday 9AM to 1PM