Frequently Asked Questions

How do I get the prescription my veterinarian has ordered?

You can pick up your prescription at PetScripts, or we can ship it to you.

For more info, click here.

How do I refill a prescription?

You can refill a prescription by phone or online. For more info, click here.

How do I know what my prescription number is?

Look for your prescription number at the top left corner of your prescription label. To see an example, click here.

Can I set up my account so that my prescription is automatically filled and sent when I need more?

No. Due to the nature of custom compounding, we will not set up your account to automatically make and ship your medication.

We do make ordering refills very quick and convenient for you. Simply call during business hours, or use our online refill form.

How do I pay for my prescription?

When you pick up at the pharmacy, we accept cash, checks, and credit cards.

When you order refills by phone or online, we accept major credit cards.

For more info, click here.

What flavors can my pet's medicine come in?

We offer many flavoring options, and chances are good that we have your pet’s favorite.

Click here to see a list of some of the flavors we offer.

What are your shipping options?

We have several options for prescription and non-prescription orders. Click here to see what the shipping options are.

Can I have my pet's prescription sent to our vacation address?

Yes, we can ship anywhere in the USA. We’ll use your home address as the default shipping address; if you need us to use another address temporarily, just let us know.

Can I return medications?

Because we dispense only custom-made prescriptions, we cannot accept their return.

We accept the return of non-prescription (over-the-counter) products only if they are unopened with the safety seal intact. We issue only credit-card credit refunds, and customers are responsible for shipping costs.

Where is the pharmacy located?

We’re located in Yarmouth, Maine. Click here for a map and directions.

When is the pharmacy open?

The pharmacy is open Monday through Friday, 9:00 am to 5:00 pm and Saturday 9am to 1pm and you can send us an email or send an online prescription refill order any day or time that it’s convenient for you, and we’ll respond to it on the following business day.

What do I do if my prescription label says I have no more refills?

If no refills are left on your prescription, you’ll need to ask your veterinarian to contact us to authorize more refills. Because this extra step can delay your refill, make sure you haven’t exhausted your supply of medication before asking your veterinarian for a refill authorization.

With your permission over the phone or through our online prescription refill form, we can also contact your veterinarian for refill authorization.

How soon will I get my pet's medication?

You have several shipping options to choose from when you order prescription medications, and your choice will determine how soon your order will be delivered. Click here for more information about shipping options.

Do I need a prescription to order my pet's medication?

Yes. We fill prescriptions only from licensed veterinarians. Click here to learn how your veterinarian can authorize a prescription for your pet through PetScripts.

How do I apply the transdermal cream to my pet?

Check out our video on how to apply transdermal cream here.