Frequently Asked Questions
Can I set up my account so that my prescription is automatically filled and sent when I need more?
No. Due to the nature of custom compounding, we will not set up your account to automatically make and ship your medication.
We do make ordering refills very quick and convenient for you. Simply call during business hours, or use our online refill form.
How do I pay for my prescription?
When you pick up at the pharmacy, we accept cash, checks, and credit cards.
When you order refills by phone or online, we accept major credit cards.
For more info, click here.
Can I have my pet's prescription sent to our vacation address?
Yes, we can ship anywhere in the USA. We’ll use your home address as the default shipping address; if you need us to use another address temporarily, just let us know.
Can I return medications?
Because we dispense only custom-made prescriptions, we cannot accept their return.
We accept the return of non-prescription (over-the-counter) products only if they are unopened with the safety seal intact. We issue only credit-card credit refunds, and customers are responsible for shipping costs.
What do I do if my prescription label says I have no more refills?
If no refills are left on your prescription, you’ll need to ask your veterinarian to contact us to authorize more refills. Because this extra step can delay your refill, make sure you haven’t exhausted your supply of medication before asking your veterinarian for a refill authorization.
With your permission over the phone or through our online prescription refill form, we can also contact your veterinarian for refill authorization.
How soon will I get my pet's medication?
You have several shipping options to choose from when you order prescription medications, and your choice will determine how soon your order will be delivered. Click here for more information about shipping options.
Do I need a prescription to order my pet's medication?
Yes. We fill prescriptions only from licensed veterinarians. Click here to learn how your veterinarian can authorize a prescription for your pet through PetScripts.